Framework Ticketing: Enterprise-Grade Open Source IT Support

Empower your IT department with Framework Ticketing – an advanced, open-source ticketing system built on Vacso's core technologies. Designed for enterprise IT support, Framework Ticketing combines the reliability of Vacso's backend technologies with the flexibility and community-driven innovation of open-source software.

  1. Home
  3. Ticket

Powered by Vacso's Core Technologies

Framework Ticketing leverages Vacso's robust backend systems to deliver a seamless ticketing experience.

Open Source Advantage

As an open-source solution, Framework Ticketing offers unparalleled benefits:

Transparency

Full access to the source code ensures you know exactly how your ticketing system operates.

Customization

Modify and extend the system to perfectly fit your organization's requirements.

Community-Driven Innovation

Benefit from continuous improvements and feature additions from a global developer community.

Cost-Effective

Eliminate licensing fees while maintaining enterprise-grade functionality.

Key Features

Smart Ticket Routing

Automatically assign tickets to the right team or individual based on issue type and expertise.

Self-Service Portal

Empower end-users with a knowledge base and automated solutions for common issues.

SLA Management

Set and track Service Level Agreements to ensure timely resolution of IT issues.

Asset Management Integration

Link tickets directly to IT assets for comprehensive issue tracking and resolution.

Multi-Channel Support

Create and manage tickets via touch interface, email, web portal, or integrated chat.

Customizable Dashboards

Tailor views for different roles – from IT technicians to C-level executives.

Automated Reporting

Generate detailed reports on support performance, common issues, and resource allocation.

Integration Capabilities

Connect with other enterprise systems like CMDB, monitoring tools, and communication platforms.

Security and Compliance

Framework Ticketing is built with enterprise-level security in mind:

  • Role-Based Access Control Ensure data privacy and system integrity with granular permission settings.
  • Audit Trails Maintain detailed logs of all system activities for compliance and security purposes.

Community and Support

Join a thriving community of IT professionals and developers:

  • Extensive Documentation Access comprehensive guides for implementation, customization, and best practices.
  • Professional Support Optional enterprise-level support packages available directly from Vacso.

Getting Started

Download

Get the latest version of Framework Ticketing from our GitHub repository.

Installation Guide

Follow our step-by-step guide to set up your ticketing system.

Contribute

Help improve Framework Ticketing by submitting bug reports, feature requests, or code contributions.

Ready to revolutionize your IT support with an open-source solution backed by Vacso's technology?

Download Framework Ticketing

Download

Contact us to learn more about enterprise support options.

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